Contacts
Welcome to the Contacts page of ponderosaandthyme.com. Below you will find all the information you need to get in touch with our team, including what topics we can help with and what to expect when you reach out to us.
How to Reach Us
You can contact us by email at any time. Please send your message to:
This is the only official way to contact our editorial team. Please include a clear subject line and as much detail as possible in your message so we can respond accurately.
What You Can Write About
We welcome messages on a wide range of topics related to our website, including:
- Questions about our content – if something in our reviews or rankings of betting sites is unclear, feel free to ask.
- Corrections – if you have spotted outdated or inaccurate information, such as a bonus that has changed or a site that no longer operates, please let us know so we can update it.
- Feedback – suggestions, comments, and ideas on how we can improve our coverage of UK betting sites are always appreciated.
- Partnership requests – if you represent a betting brand or a marketing agency and would like to discuss cooperation, please outline your proposal in detail.
Response Time
We read every message we receive and usually reply within a few business days. Please note that we do not provide a 24/7 support service, and response times may be slightly longer during weekends and public holidays in the United Kingdom. There is no need to send duplicate emails – resending the same message will not speed up the reply.
Questions About Your Casino Account
Please note: ponderosaandthyme.com is an independent review and comparison website, not a gambling operator. We do not run any casinos or betting sites, and we have no access to player accounts, balances, or transactions.
For questions about the following, you must contact the customer support team of the casino or betting site directly:
- Deposits and withdrawals, including pending or missing payments;
- Bonuses, free bets, wagering requirements, and promotional terms;
- Account verification (KYC), identity checks, and document submission;
- Login problems, account closure, or self-exclusion settings.
You will usually find the operator's support contact details on their official website, typically under a "Help", "Support", or "Contact Us" section.
Need Help With Gambling?
If you or someone you know is struggling with gambling, free and confidential support is available in Great Britain. The National Gambling Helpline, run by GamCare, is available 24 hours a day, 7 days a week:
- Telephone: 0808 8020 133 (free of charge, open 24/7)
- Website: www.gamcare.org.uk
- National Gambling Support Network: www.gambleaware.org
You can also use self-exclusion tools such as GAMSTOP to block yourself from all UK-licensed gambling sites. Remember: gambling should always be a form of entertainment, never a way to make money. Please gamble responsibly.
Last updated: 2026.